Independent Animal Clinic Ltd – Vets in Spalding
Clinic Overview
Independent Animal Clinic Ltd is a small, family-run practice in Spalding owned and run by Hetty and Adrian Hayes, and it presents itself as an independent clinic rather than part of a corporate group. Recent feedback is largely very positive, with owners often praising kind, personal care, friendly staff, and clear explanations around ongoing conditions such as canine diabetes. Reviews also mention acupuncture, surgery with good updates on the day, and compassionate support at difficult end-of-life moments, although there remains a small number of serious complaints about diagnosis, communication, and end-of-life handling.
Services
- •General veterinary care and procedures: reviews mention routine appointments as well as a dog having an operation, with owners praising reassuring care and regular updates throughout the day.
- •Support for ongoing conditions: owners specifically mention help understanding and managing canine diabetes, including clear explanations around diagnosis and treatment.
- •Acupuncture: one owner reports their dog received acupuncture over 9 months with marked improvement.
- •Care for older pets: reviews describe the team as caring and helpful with elderly dogs, including practical advice during treatment.
- •End-of-life support: several owners describe compassionate care when a pet was nearing the end of life or had recently been lost.
- •Out-of-hours care: emergency evening and weekend cover is provided by Millhouse Vets.
Pricing
Published prices suggest this clinic is below average on price overall, based on a limited sample of services. Reviewers also describe it as reasonably priced and among the better-value options locally, with some commenting that the team seems to prioritise care over profit.
People
- •Hetty Hayes: co-owner of the practice. Reviewers often mention her by name, particularly for clear explanations, diabetes management advice, acupuncture care, and calm support in stressful situations. One detailed negative review raises concerns about communication, clinical judgement, and end-of-life handling.
- •Adrian Hayes: co-owner of the practice.
- •Team: the wider team, including reception staff, is regularly praised for being friendly, supportive, knowledgeable, and efficient.
Reviews
Google rating: 4.7/5 from 33 reviews. Recent feedback is mostly very positive overall, with one detailed negative review standing out against a larger number of strong recommendations.
- •Friendly, caring staff is the strongest theme, with several owners describing the team as lovely, supportive, and easy to deal with.
- •Clear communication and reassurance are recurring positives, including help understanding diabetes and regular updates during a dog’s operation.
- •Value for money comes up repeatedly, with reviewers calling the clinic reasonably priced and one of the better-priced options in the area.
- •More specific praise includes compassionate end-of-life care, practical advice for an elderly dog, and a very positive account of acupuncture treatment over nine months. One reviewer, however, describes serious concerns about diagnosis, communication, and how a dog’s final illness was handled.
