Heckington Vet Clinic

- Reviewers often describe the team as friendly, welcoming, and reassuring, with comments that pets were in good hands. - Access to appointments stands out, including an owner who called in the morning and was seen the same day, plus praise for short-notice cancelled slots being offered. - Several reviews mention calm handling and clear communication, including support for a nervous rescue dog and straightforward care for a feisty cat and a dog having blood tests.

Heckington Vet Clinic in Sleaford is an IVC Evidensia practice for cats and dogs. The clinic offers general consultations, ongoing condition management, blood testing, prescription treatment, and end-of-life support. Recent feedback is largely very positive, especially around quick access to appointments, friendly staff, and calm handling of nervous pets, though one recent review describes a poor experience during post-surgery follow-up care.

Services

•General vet care for cats and dogs, including routine consultations and check-ups.
•Urgent and short-notice appointments are sometimes available, with reviews describing a same-day cat appointment after a morning call and cancelled slots offered at short notice.
•Diagnosis and treatment during appointments, including prescription medication where needed.
•Blood testing and follow-up care, with one owner mentioning bloods done during a dog’s check-up without fuss.
•Parasite control, including flea treatment.
•Ongoing care for longer-term conditions, with examples including thyroid management in an elderly cat and heart-condition care in a dog.
•End-of-life care, specifically praised by one owner as careful, compassionate, and dignified.
•Veterinary Nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

•Mollie (vet): mentioned for ongoing care of an elderly cat with thyroid problems.
•Rose: praised for keeping a nervous rescue dog calm and for explaining the appointment step by step.
•Leia (front desk): highlighted as organised and helpful, alongside accommodating reception and nursing staff.
•Jo: named in one recent review concerning post-surgery follow-up and bandaging.

Reviews

4.7 stars from 145 Google reviews. Recent feedback is mostly very positive, with a broad mix of quick comments and a few more detailed accounts.

•Reviewers often describe the team as friendly, welcoming, and reassuring, with comments that pets were in good hands.
•Access to appointments stands out, including an owner who called in the morning and was seen the same day, plus praise for short-notice cancelled slots being offered.
•Several reviews mention calm handling and clear communication, including support for a nervous rescue dog and straightforward care for a feisty cat and a dog having blood tests.
•Longer-term and sensitive cases are also praised, including thyroid care, heart-condition support, and end-of-life care; one recent reviewer, however, reported a poor experience around communication and handling during a post-surgery follow-up visit.

Reviews for Heckington Vet Clinic

Note: Showing the 10 most recent Google reviews out of 145 we track in total. Recent reviews may not be representative of overall sentiment.

Lisa Spink

1 month ago

Superb vets.

Terry Hollingsworth (Telboy)

2 months ago

Absolutely brilliant Service from all the team, I knew Barney was in good hands.

sally Jahangir

My dog had been treated my the sutterton branch and whilst they were very good, the same cannot be said about my experienxe at Heckington. I took my dog to Heckington as it is closer to where i live. I needed a replacement cone and he was recovering from having surgery for removal of a mass. The person he saw noticed his poor was swollen and wanted to check his wound which i understood and she wanted to remove the bandage. My dog was seen by Jo and at one point my dog was half in reception half in consulting room and when Jo was looking at the bandage she asked for another colleagues help and they were openly talking in my presence about wha lt they should do and remarks were also made that his paw shouls have been bandaged, when Jo removed the bandage she was talking to her colleague about what they should do namely do we bandage again or leave it. They decided to rebandage and i was asked to hold my dog and at this point he was shaking and trembling and i could not comfort him, and his paw was bandaged and it was so padded be could not get in the car. Jo put her hands on the floor before bandaging my dog and she never washed her hands. I also said his paw will get wet and she nonchantly said just put a poo bag on his foot which i did and this kept falling off and i was not comfortable touching his leg to put the poo bag on. I found Jo very condescending and patronising and she kept telling me he was only supposed to have 5 mins walk 2 to 3 time per day and i knew this but she kept repeating herself. I said he does go upstairs and Jo said he should not be going upstairs and i said i cannot stop him and Jo said have you not got a gate and i said no. Jo also kept repeating the fact it would help if you have a collar to keep his cone on and i said i had one but would beed to find it and she kept saying the same thing. She made me feel like i was being told off like a naughty school girl. It did not end there when i was in reception Jo asked if elton was on a medication beginning with p cant recall name and i said i did not know and she became quite forceful and said is it purple liquid and i said no..she then checked his records and said it was ok with his medication. As we left she also said i dont know what sutterton will do with that paw but its major. I was alarmed and shocked at the treatment by Jo and due to her behaviour she made me question whether Sutterton had bandaged my dogs leg correctly and whether they had given him the correct medication. I also do not know why she let me leave a dog with a paw which in her words was major. I will never use Heckington branch again and i am pursuing a complaint with the practice. Avoid Heckington . My dog was also very distressed and subdued following his visit and treatment by Jo and he was himself until Jo saw him and it went downhill fron there.

Liz Penson

3 months ago

The vets and nurses here at Heckington are always friendly and welcoming. Rang at 8.30 this morning, requested asap appointment and 11.a.m cat was in vets, problem diagnosed, meds given. It's great to have a local practice with good parking.

Ashley Young

Great place and really love what they do

Emma Anderson

6 months ago

Joseph Roo

7 months ago

KKK GR8 Service All Around

Marlene Farley

Will Hutton

9 months ago

Very good practice very helpful would highly recommend Heckington and all Other locations

Ralph S Bacon

Vets here really care! Reception (vet nurses etc) very accommodating and patient, including giving us an additional cancelled appointment at very short notice. Sorted out our feisty cat's flea treatment! Thank you! The great treatment continues with vet Mollie looking after our elderly thyroid-problematic cat very well. Feb 2024 Dog's checkup today, including bloods, all done without fuss or paraphernalia. Very calm and friendly vet, as always, with Leia firmly in charge on the front desk. 🐕