Gordon K A Lochrie – Vets in Gainsborough
Clinic Overview
Gordon K A Lochrie appears to be a small independent practice in Gainsborough, with no group ownership stated. Recent feedback continues to separate the veterinary care from the front-desk experience: Gordon is often praised as a good vet who cares about animals, while several reviewers describe the receptionist as rude or condescending. Review examples mention cat spaying and neutering, treatment for an injured feral cat, and phone communication around post-operative collection arrangements.
Gordon K A Lochrie appears to be a small independent practice in Gainsborough, with no group ownership stated. Recent feedback continues to separate the veterinary care from the front-desk experience: Gordon is often praised as a good vet who cares about animals, while several reviewers describe the receptionist as rude or condescending. Review examples mention cat spaying and neutering, treatment for an injured feral cat, and phone communication around post-operative collection arrangements.
Services
- •Routine cat procedures and registration-related contact: Reviews mention cat spaying, neutering, and enquiries about registering a cat with the practice.
- •Treatment for injuries and follow-up arrangements: One recent reviewer says an injured feral cat was treated and neutered, and earlier feedback also mentions post-operative discharge and collection instructions being given by phone.
- •General veterinary care: Several reviewers describe Gordon as a good or excellent vet and say pets are well looked after, even when they were unhappy with the customer-service side of the visit.
Pricing
No published pricing information is currently available for this clinic.
People
- •Gordon: Repeatedly praised in reviews as a good or excellent vet who cares about animals. Recent examples include treating an injured feral cat and arranging neutering.
- •Receptionist / Gordon’s wife: Reviews suggest Gordon’s wife is involved in reception or client communication. Feedback about her is mixed, but most recent written comments are critical of her manner, while one reviewer said Gordon and his wife were “amazing.”
Reviews
Google reviews: 3.7/5 from 131 reviews. Recent written feedback is mixed, but most of the detailed comments focus on communication rather than treatment outcomes.
- •Front-desk manner is the main complaint: several reviewers describe the receptionist as rude, shouty, condescending, or unhelpful, both in person and on the phone.
- •Clinical care is often rated more positively than customer service: multiple reviewers say Gordon is a good or excellent vet and that animals are well cared for.
- •Specific care examples include injured and feral cats: one reviewer says an injured feral cat was seen, treated, and neutered, with a very positive outcome.
- •Administrative interactions also feature in reviews: recent comments include a failed attempt to register a cat and older feedback about confusion over post-op collection timing.
