Animates Veterinary Clinic Ltd

Animates Veterinary Clinic Ltd is a companion-animal practice in Bourne, established in 2005, with RCVS accreditation and recognition as both a Cat Friendly Clinic and a Rabbit Friendly Clinic. It is also listed as a veterinary nurse training facility. Recent feedback is largely positive, with clients often praising the team’s caring manner, professional explanations and quick help for urgent problems, although one recent review describes a distressing euthanasia appointment with poor privacy.

Services

•General companion-animal care: routine veterinary care, consultations and ongoing treatment plans for pets.
•Cat and rabbit-focused provision: the clinic is recognised as both Cat Friendly and Rabbit Friendly, and one reviewer also mentions a separate Cat Clinic that makes visits less stressful for cats.
•Urgent and same-day care: recent reviews include a dog being seen within the hour after eating something harmful.
•Diagnostics and treatment: reviews mention vets explaining the need for further investigations, identifying a dog’s pain quickly, and prescribing medication with follow-up treatment.
•Nurse appointments and handling support: nurse-led appointments are mentioned in reviews, including calm handling for an elderly, very nervous dog using treats to help settle her.
•End-of-life care: euthanasia is part of the clinic’s service mix and is discussed in recent client feedback.
•Client admin and ongoing care support: reviewers mention text appointment reminders and printed itemised bills.
•Pet Health Club® Plus: the website notes that consultations are included as part of this plan.
•Retail: the clinic website mentions a wide range of food and merchandise.

Pricing

No published pricing information is currently available for this clinic.

People

•Rochelle (nurse / manager): named positively by clients as kind, reassuring and helpful with treatment timings.
•Reception, nursing and vet team: recent reviews praise the team for being friendly, professional, caring and accommodating, with particular appreciation for gentle handling of nervous pets and clear explanations from vets.

Reviews

Google rating: 4.7 stars from 465 reviews.

•Many recent reviewers describe the team as friendly, caring and professional, with praise for both clinical care and the way staff communicate.
•Clients highlight quick help in urgent situations, including one dog being seen within an hour after eating something it should not have.
•Reviews also mention good handling of anxious pets, clear explanations about investigations, and straightforward admin such as text reminders and itemised bills.
•Less positive comments focus on cost concerns and repeat-check requirements, and one reviewer reports a particularly upsetting euthanasia experience because of noise, lack of privacy and the room setup.

Reviews for Animates Veterinary Clinic Ltd

Note: Showing the 10 most recent Google reviews out of 465 we track in total. Recent reviews may not be representative of overall sentiment.

Sylvia Carr

2 months ago

Excellent practice all the receptionists, Nurses and Vets are very friendly and professional. The Vet was very caring and explained in full the need for further investigations. The price was given prior to deciding so no hidden extras. Thank you to all the staff. Would strongly recommend Animates.

Paul Haley

3 months ago

Irmantas Preimontas

We so so happy wonderful doctor, he found my dogs pain. In a first evening she was active and live again, we still on medication, very good clinic, very professional doctors thank you so much

Sarah Duggins

The nurse was very kind and caring. Beth is elderly and extremely nervous and the nurse gave her treats to calm her down. Animates have been wonderful in treating her over the last year. They go above and beyond. Thank you to everyone

Dean Willcox

Very caring helpful staff, always very accommodating and flexible.

Lottie

4 months ago

I want to say a huge thank you to the team at Animates Thurlby! I called today with an emergency after my clever dog, Harry, ate something he definitely shouldn’t have. They saw him within the hour, and he’s now back home looking content (if a little sorry for himself!). A special shout-out to Rochelle, who was incredibly kind, reassuring, and never once made me feel like a bad dog mum. Thank you so much for your care and compassion! 🐶

Andrew Arden

5 months ago

Caz Boreham

8 months ago

A horrible experience when I had my cat euthanised at Animates recently. I was shown into a consulting room that had large windows straight out onto the drive, no blinds or privacy. There were 3 workmen stood directly outside with a petrol hedge trimmer. The noise was awful. After saying to the vet twice about the noise she did go and ask them to stop. However, I still had an audience of the 3 of them all through the consultation and euthanasia. The whole consultation and procedure took nearly 50 mins and I had to stand throughout the whole thing. I would have expected to have been offered somewhere more suitable, at least for the part when I was waiting for my pet to be sedated and for holding her during the euthanasia. I left the vets feeling distraught about losing my pet but the whole experience felt even more horrible by the public nature of the room I was in, the lack of even a chair and the noise. I've now had a bill for £304! I will never return or recommend.

Dan Rota

Wonderful team, always friendly and welcoming. They've served me well with all my animals, and even gone above and beyond when we sadly lost one a few years back. Highly recommend them to anyone, and now with the addition of a separate Cat Clinic for your fury family members, makes the experience so much more stress free. Your a credit to the community, well done Animates team!

Jonah

Have abandoned this clinic. The corporate greed has become excessive - charging over £100 for antibiotics costing a few pounds is pure greed . As is charging out a 10 minute health check with a veterinary nurse (£85) only to then be told that the vet needs to do the same health check again 2 days later and at further cost before they will dispense repeat medications. Definitely profit before animal welfare in my opinion - and there are better places to go.