Animates Veterinary Clinic Ltd

Animates Veterinary Clinic Ltd is a companion-animal practice established in 2005, with RCVS accreditation and recognition as both a Cat Friendly Clinic and a Rabbit Friendly Clinic. It’s also listed as a veterinary nurse training facility. Recent reviews describe quick access for urgent problems (one dog seen “within the hour” after eating something harmful) and nurse-led handling for anxious pets (treats used to settle an elderly, very nervous dog). Experiences aren’t uniformly positive, though: alongside many 5‑star comments, a recent 1‑star review reports a distressing euthanasia appointment due to lack of privacy and noise.

Services

Based on the website summary and the latest reviews available to us, the clinic is associated with

• •Companion animal care (practice description).
• •Cat-focused provision: a “separate Cat Clinic” is mentioned by a reviewer as making visits less stressful for cats.
• •Rabbit-friendly care (Recognised Rabbit Friendly Clinic).
• •Urgent same-day assessment (example: ingestion emergency seen within the hour).
• •Medication prescribing and ongoing treatment plans (multiple reviews mention medication/antibiotics and repeat prescriptions).
• •Euthanasia (one detailed review describes the euthanasia appointment experience).
• •Veterinary nurse appointments/health checks (a reviewer describes a paid nurse health check and repeat-check requirements).
• •Client communications and admin processes: text appointment reminders and printed itemised bills are specifically mentioned in reviews.
• •Pet Health Club® Plus plan (website mentions consultations included as part of this plan, without further detail).
• •Retail element: “wide range of food & merchandise” (website).

Pricing

Only prices explicitly mentioned in reviews are included here

• •£304 bill following a cat euthanasia appointment (reviewer did not break down what was included).
• •“Over £100” for antibiotics (one reviewer’s claim).
• •£85 for a 10‑minute veterinary nurse health check (one reviewer’s claim), with the reviewer also stating they were then told a vet needed to repeat the check two days later before repeat medication would be dispensed.

People

• •Rochelle (nurse / manager): mentioned by name in two reviews. One client describes her as “kind” and “reassuring” during an urgent visit, and another describes her as their “go to” person who helps keep treatment timings on track.
• •Nursing team: one review describes a nurse calming an elderly, extremely nervous dog by giving treats; another mentions repeated care over the last year.
• •Vets (unnamed): one recent review credits a doctor with identifying a dog’s pain quickly, with improvement noted the same evening while continuing medication.

Reviews

Google rating: 4.7 stars from 463 reviews.

• •Fast access in urgent situations: one owner reports their dog was seen within an hour after eating something dangerous and returned home the same day.
• •Support with nervous pets: treats and calming handling are mentioned for an elderly, very anxious dog.
• •Clearer admin for some clients: printed itemised bills and text reminders a few days before appointments are specifically praised.
• •Pricing and repeat-check policies are a pain point for some: one reviewer alleges high antibiotic charges and being required to pay for repeat checks before repeat medication.
• •End-of-life experience is described very differently by different owners: one owner says the team “went above and beyond” when they lost a pet previously, while another describes a recent euthanasia appointment as lacking privacy (large windows facing outside) and being disrupted by noise, which they found distressing.