Freiston Veterinary Centre – Vets in Boston
Clinic Overview
Freiston Veterinary Centre is part of South Lincs Vets / Marshlands Vets (as referenced on the clinic website and in reviews) and is RCVS-accredited. The website states the practice offers referral services, and that when the surgery is closed there is a vet and a nurse on duty for emergencies and to care for hospitalised animals.
In recent reviews, owners most often describe calm handling of anxious pets (including nurses taking time to settle a nervous pug before treatment and a vet moving slowly with an anxious dog) and a clean practice environment. A small number of reviews raise serious concerns about record-keeping and communication around diagnostic results, including a report of missing ultrasound records and an incorrect sex recorded in a long-standing patient file.
Services
- •Referral services (mentioned on the clinic website).
- •Out-of-hours emergency care: the website states that when the surgery is closed, a vet and a nurse are on duty for emergencies and for care of hospitalised animals.
- •Veterinary nurse training facility (from the clinic’s structured service/specialisation data).
- •Handling/appointments for nervous or anxious dogs are repeatedly referenced in reviews (staff taking time to calm pets before treatment rather than rushing).
People
- •Veterinary nurses are specifically mentioned in reviews for taking time to calm an anxious pug before treatment, rather than rushing.
- •Jane is named in one review as someone who explains things clearly and helps owners understand what’s happening.
- •One reviewer describes a negative interaction during a puppy check where the appointment reportedly wasn’t completed because the dog was “too playful,” and the owner felt the clinic didn’t accommodate a large, energetic puppy.
Reviews
4.7 stars from 508 reviews. “”
- •Multiple owners describe patient, gentle handling, especially with anxious pets (e.g., taking time with an anxious dog’s movements; calming a nervous pug before treatment).
- •Clean premises are mentioned.
- •Owners often mention staff being helpful and polite, and one review highlights clear explanations (naming Jane).
- •A minority of reviews report significant problems, including
- •A check-up that allegedly couldn’t be completed due to a playful puppy, with the owner feeling pressured to keep paying a plan while reducing check-ups.
- •A serious complaint alleging an incorrect ultrasound/end-of-life message, no vet discussion on collection, missing test results/records, and an incorrect sex recorded in the patient record, alongside dissatisfaction about apologies and resolution.
Special Services
Animals Treated at Freiston Veterinary Centre
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Freiston Veterinary Centre
Opening Hours
Hours
Reviews for Freiston Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 508 we track in total. Recent reviews may not be representative of overall sentiment.
Patricia Quinn
a month ago
I have used this Veterinary Centre since I moved to Lincolnshire. It gives first class treatment, care and advice. The premises are always clean and the staff are friendly. And an added bonus - there is adequate parking.
judi
a month ago
Excellent service.
Jayne Wells-Joyce
a month ago
Our Pug “Winnie” gets anxious but the Veterinary Nurses do manage to calm her down before treatment. rather than rushing her. Worse thing is having her paws clipped 🐾 I think after 4.5 years she’s getting used to it. The staff really are excellent.
Sylwia Szal
a month ago
A very nice and professional help and service. I highly recommend it :)
Keith B
3 months ago
Such a caring veterinary practice. Everyone is caring and patient . Our three cats don't mind going indeed on last visit Tilly would have been happy to stay awhile with the vet she was very gentle as well as being very thorough
Keith B
3 weeks ago
Such a caring veterinary practice. Everyone is caring and patient . Our three cats don't mind going indeed on last visit Tilly would have been happy to stay awhile with the vet she was very gentle as well as being very thorough
Sue Pickwell
2 months ago
Very professional. Caring practice. My dog is anxious about life but the vet took her time and made sure he was happy with every movement she made.
Trish Thompson
3 months ago
Everyone is always so helpful and very polite. You feel like part of the family The vets are very caring people and make you feel that you pets is the most importance one there and are very reassuring when they give you diagnosis Jane always makes sure you understand everything and is so helpful
Olivia Marti
4 months ago
Would not recommend. They did not see my dog for his “6 month check up” (even though he’s nearly 9 months old) because he was to playful. We went into the consultation room and she said he had “no manners” as he did not sit. She could not go through with the appointment. Even though I pay for the plus plan she suggested we cancelled these half check ups and socialise him more within the vets, whilst still paying for the plus plan! How will I know if anything is wrong with my puppy if they don’t see him. They don’t cater for big playful dogs and have no knowledge of a boxer puppy. Let’s hope nothing is wrong with him.
Aimee Firth
6 months ago
Can't trust South Lincs Vets/Marshlands Vets after my experience. Took my dog in for a check-up as he'd been sick over the weekend, as soon as we arrived, a nurse/vet was shocked my a 'lump' they saw on the side of my dog. I couldn't see or feel a lump, but agreed to have an ultrasound. A few hours later, the practice called to explain they had found a mass and couldn't provide any further investigation or care. All that could be offered was end-of-life treatment. Upon collecting my dog, there was no vet to talk to, no results to see and no care to be given. Very strange for end-of-life diagnosis. I took my dog for a second opinion. They explained that an ultrasound needed to be booked in and the animal shouldn't have anything to eat 12 hours prior. The ultrasound and blood work came back clear. Nothing. I was provided with digital and hard copies. The second vet requested the animals records and test results showing the mass/tumour. They were never provided. I reached out, after a week of waiting, to be sent my dogs full medical report via email. My dogs medical record was incorrect. Stating the incorrect sex! They’ve had HIM down as a female for 7 years! When Marshlands was questioned about this, they apologised and brushed it off, pressuring me to come in for another ultrasound at a practice further away. I was told I should take the free scan appointment and I’m a poor owner to not take him in. I explained how I don’t want to put him through another investigation to cover the vets back, the original results should be accessible, especially due to the severity of the diagnosis. To date, no one from this practice has apologised, offered any solution, or refund - nothing. We spent over £2k between the two vets, all because Marshlands can't keep their records organised and provide care within their service. I hope no one goes through the hell we went through with Marshlands. ——— Of course Marshland can’t find the records. That’s what the complaint is about. Nothing Marshlands do is on record. Terrible irresponsible vets. As the owner of Marshlands, are you not disappointed to read this review? Sounds like this is the expected experience of Marshlands…
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