Emergency Vets in Grantham

## Summary Bray House Veterinary Practice offers routine care (consultations, vaccinations, parasite prevention) alongside in-practice diagnostics and surgery—its website lists imaging such as x‑ray, ultrasound and endoscopy, plus blood/urine testing and soft-tissue procedures like neutering. Emergency care is also stated as available. Recent reviews repeatedly mention being kept informed during treatment, and one owner describes rapid blood tests, an ultrasound and an emergency operation for pyometra as “life-saving surgery,” with updates “every step of the way.” Multiple reviewers also focus on end‑of‑life support, describing staff as considerate and understanding during a dog’s final visit. ## Services Based on the clinic website summary and the latest reviews, services mentioned include: - **Consultations** - **Vaccinations** - **Microchipping** - **Neutering and soft tissue surgery** - **Emergency care** (stated as available) - **Imaging/diagnostics:** x‑ray, ultrasound, endoscopy - Review example: ultrasound used as part of a rapid work-up for suspected pyometra - **Laboratory testing:** blood tests; blood and urine testing - **Behavioural advice** - **Heart examinations** - **Pregnancy diagnosis** - **Flea and worm checks** Structured clinic data also states it is a **Veterinary Nurse Training facility**. ## Reviews **Google rating: 4.7 stars from 247 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast diagnosis and urgent surgery when needed:** one detailed account describes blood tests, ultrasound, and an emergency operation for pyometra, with the dog recovering well afterwards. - **Clear communication during treatment:** owners mention being “kept informed every step of the way.” - **Support during end-of-life care:** more than one review highlights staff being considerate and understanding when a dog was at the end of life. - **Consistency across repeat visits:** several reviewers describe “every time” experiences as positive and say they’ve used the practice multiple times.

## Summary Avenue Veterinary Centre is described in the provided clinic data as a veterinary nurse training facility and as offering emergency veterinary services (24/7 or extended hours). In the latest reviews, owners most often talk about help with urgent accidents (including being seen promptly and, in one case, being seen on a Saturday despite not being registered), and about end-of-life care (multiple mentions of peaceful euthanasia and support for owners). One reviewer also describes the clinic recognising when a case needed a specialist and making a referral rather than persisting with in-house treatment. Concrete specifics mentioned by owners include: - Seeing an injured dog promptly after an accident and providing medication. - Providing urgent care to a non-registered dog when other practices “did not” help. - Supporting euthanasia appointments and making them “peaceful.” - Sending a condolence card and “forget-me-not seeds” after a pet’s death. ## Services Services and capabilities referenced in the inputs include: - Emergency/urgent veterinary care (clinic data states emergency services; reviews describe being seen for accidents and being open on a Saturday). - Assessment and treatment for injuries (examination after an accident; medication given). - End-of-life care and euthanasia (multiple reviews describing pets being “put to sleep” and the process being handled calmly). - Referral to a specialist when needed (one review describes “exploratory treatment” followed by referral). Other structured capability: - Veterinary nurse training facility (listed in clinic data). ## People The latest reviews repeatedly distinguish between different parts of the team: - **Reception team**: one reviewer specifically highlights telephone and face-to-face reception as consistently impressive. - **Nurses**: mentioned for “caring” support, including around difficult appointments. - **Vets/veterinary surgeons**: owners describe prompt examinations after accidents, making referrals to specialists when needed, and handling end-of-life care in a way that felt peaceful for both pet and owner. (Individual staff members are not named in the inputs provided.) ## Reviews **Google rating: 4.8 stars from 432 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Urgent help for accidents/injuries:** prompt examination and medication after an accident; one owner says the clinic helped on a Saturday and did not turn away an unregistered patient. - **End-of-life care and aftercare:** several owners describe euthanasia being handled respectfully and peacefully; one mentions receiving a condolence card and remembrance seeds afterward. - **Decision-making and referrals:** one owner praises a vet for recognising when specialist input was needed and referring appropriately. - **Consistency over years:** multiple reviewers mention using the practice for many years and across several pets. - **Mixed signal present but not explained:** there is at least one recent 3-star review in the sample, but it contains no written detail to indicate why.

## Summary Grantham Vets4Pets Ltd is part of the Vets4Pets network; the website describes its practices as “locally owned.” Based on owner reports, the clinic handles a mix of routine care and more complex orthopaedic work: one review describes arranging a visiting specialist surgeon to perform a TPLO knee operation after a severe ligament injury, while others mention hip and elbow X‑rays, dental work, and spays. Several owners also describe practical communication touches, such as nurses keeping them updated while pets are admitted and vets taking time to explain options without rushing. One recent review raises a serious concern about medication pricing and feeling pressured to buy medication directly from the practice. ## Services Services and capabilities mentioned in the available sources include: - Veterinary nurse training facility (listed in the clinic data). - Emergency veterinary services (listed in the clinic data as 24/7 or extended hours). - Orthopaedic surgery coordination: arranging for a specialist surgeon to come in to perform a TPLO knee operation (reviewed case). - Diagnostic imaging: hip and elbow X‑rays (reviewed case). - Dental procedures (“dentals” mentioned by an owner). - Neutering: spays mentioned by an owner. - Treatment of injuries, including severe ligament injury (reviewed cases). - Inpatient/day care with updates from nursing staff while pets are left at the clinic (reviewed experience). - Appointment access: one owner says they’re “always able to get an appointment when needed” (reviewed experience). ## Pricing - One owner reports being charged **£85** for a bottle of **Metacam for cats**, saying they could buy it online for **£21.99**, and describes feeling pressured around purchasing it from the practice (single negative review). ## People - **Lee (vet)**: repeatedly described as taking time to explain and not rushing decisions; one owner calls his advice “honest, reliable” across cases including injuries, X‑rays, dental work, and spays. - **Rosie**: mentioned alongside Lee as giving “honest, reliable advice and treatment.” - **Leanne**: singled out by one long‑term client as “goes above & beyond.” - **Charlotte and Grace**: thanked by name in a TPLO surgery story where the practice organised a specialist surgeon to perform the operation and the dog recovered very well. - **Nursing and reception teams**: owners mention being kept updated while pets are in the clinic, and describe reception as friendly and polite. ## Reviews **Google rating: 4.7 stars from 413 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Complex care alongside routine work: owners mention hip/elbow X‑rays, dentals, spays, and an organised TPLO knee operation with a visiting specialist surgeon. - Communication during care: reviews describe vets explaining decisions clearly and nurses providing updates when pets are left at the clinic. - Appointment availability: at least one owner says they can get appointments when needed. - Pricing concern and perceived pressure (conflicting theme): one owner describes medication pricing as “extortionate” and alleges being threatened with an animal‑welfare call if they didn’t purchase Metacam directly from the practice, while other recent reviews focus on good outcomes and positive interactions.