Avenue Veterinary Centre

Avenue Veterinary Centre is described in the provided clinic data as a veterinary nurse training facility and as offering emergency veterinary services (24/7 or extended hours). In the latest reviews, owners most often talk about help with urgent accidents (including being seen promptly and, in one case, being seen on a Saturday despite not being registered), and about end-of-life care (multiple mentions of peaceful euthanasia and support for owners). One reviewer also describes the clinic recognising when a case needed a specialist and making a referral rather than persisting with in-house treatment.

Concrete specifics mentioned by owners include

• •Seeing an injured dog promptly after an accident and providing medication.
• •Providing urgent care to a non-registered dog when other practices “did not” help.
• •Supporting euthanasia appointments and making them “peaceful.”
• •Sending a condolence card and “forget-me-not seeds” after a pet’s death.

Services

Services and capabilities referenced in the inputs include

• •Emergency/urgent veterinary care (clinic data states emergency services; reviews describe being seen for accidents and being open on a Saturday).
• •Assessment and treatment for injuries (examination after an accident; medication given).
• •End-of-life care and euthanasia (multiple reviews describing pets being “put to sleep” and the process being handled calmly).
• •Referral to a specialist when needed (one review describes “exploratory treatment” followed by referral).

Other structured capability

• •Veterinary nurse training facility (listed in clinic data).

People

The latest reviews repeatedly distinguish between different parts of the team

• •Reception team: one reviewer specifically highlights telephone and face-to-face reception as consistently impressive.
• •Nurses: mentioned for “caring” support, including around difficult appointments.
• •Vets/veterinary surgeons: owners describe prompt examinations after accidents, making referrals to specialists when needed, and handling end-of-life care in a way that felt peaceful for both pet and owner.

(Individual staff members are not named in the inputs provided.)

Reviews

Google rating: 4.8 stars from 432 reviews.

• •Urgent help for accidents/injuries: prompt examination and medication after an accident; one owner says the clinic helped on a Saturday and did not turn away an unregistered patient.
• •End-of-life care and aftercare: several owners describe euthanasia being handled respectfully and peacefully; one mentions receiving a condolence card and remembrance seeds afterward.
• •Decision-making and referrals: one owner praises a vet for recognising when specialist input was needed and referring appropriately.
• •Consistency over years: multiple reviewers mention using the practice for many years and across several pets.
• •Mixed signal present but not explained: there is at least one recent 3-star review in the sample, but it contains no written detail to indicate why.