Staff attitude excellent; helpful, friendly and understanding. One of the few Vets willing to do home visits.
I was short 4 tablets from a course prescribed for my dog, regretfully( being housebound) I was unable to collect. I anticipated they would be posted, but to my amazement a veterinary nurse delivered them after work the same day - talk about going the extra mile'!
With advancing age and declining health, it is gratifying to have the care and support of this dedicated veterinary practice.
Please don’t take your sick pet to this vet under any circumstances whatsoever.
We took our cat to them a week ago and from the onset it was apparent that they didnt know what they were doing
Our cat presented with vomiting but it was only over the course of a week — he was fine before that.
The first vet said rhey felt a palpable mass in the abdomen but treated with anti sickness as not sure whether it was constipation.
Took him home and he was fine for 3 days.
Took him back for a follow up appointment with a nurse to see how he was getting on? But this appointment quickly turned into another vet consult, a broken heart and a bill as long as your arm.
The vet, jeff, was arrogant and rude and diagnosed our cat with cancer just by feeling his abdomen — when he informed us it was cancer he had a horrible smug smile on his face and didn’t care one iota for floods of tears that followed.
The vet nurse rudely asked if we can afford a xray? No shit we can if youre telling us that our cats dying, what else are we to do!
Money was very much on their mind and it went from a £150 extra to a bill of £270 and we have no idea why, other than 4 anti sickness pills and a £6 bottle of liquid vitamins.
We were not told what we do next, the vet wasn’t prepared to investigate further and implied that exploration could cause more harm and that the beat thing would be to put him to sleep.
Our cat had intermittent vomitting for a week and weight loss but was still his usual self.
The vet implied we were taking all day goijg back and forth with what ifs and told me to go for a second opinion as we evidently didnt believe his diagnosis
Please tell me why any pet owner would believe a diagnosis of cancer based on the feel of a mass in the stomach and next to no other investigation alp bar an xray that showed a mass / obstruction
We were not told what to feed our cat, don’t know what to do for the best, and the vet is £400 better off from our two appointments and we are left with broken hearts and no real answers.
There was no compassion, Jeff is arrogant, his nurse wasn’t much better when she asked whether we can afford the tests and when I phoned up to complain this morning the receptionist told us to put it in writing — when we expressed our disgust, she hung up!
We did research online last night to discover that hardened hairballs present with the exact symptoms as stomach cancer and that many cat owners put their pets to sleep without proper diagnosis
Please don’t use this vets — for your own piece of mind as well as your pet.
The vet was aggressive with our cat, dragging him round the table to give injections and watched as he slipped off the table and fell into the chairs — this is a cat that’s alleged to have cancer and you’re treating him and his owners like you did?
Absolutely horrendous.
They made no recommendations on what we do other than imply he’s best off dead and they’re basis the diagnosis on an xray when ultrasounds are typically used to diagnose tumours, and didn’t ask to take bloods nor offer ultrasound or needle aspiration.
AVOID THIS PLACE AT ALL COSTS!
Theyre VILE! And only care about money whilst you are standing there absolutely heartbroken
I only used lines vets because my usual one was closed at the time of needing an appointment — biggest mistake ever!
Take note of the bad reviews because we are all having the same experiences here and the stories are quite similiar
Went in to buy a recovery suit for my cat😁 lady at reception was very helpful and managed to assist in picking the correct size for a reasonable price
Vet was very professional, however the receptionist was quite blunt and sarcastic saying i looked like i didnt realise I had to pay! Found this very insulting as im not an idiot! Really needs to sharpen up her people skills ! Very unprofessional and dont feel comfortable going back, avoid if I were you as the receptionists are very rude ( also another one who worked there said nothing and just stared, made me feel so unwelcome especially since it was 48 quid just to say my dog is OK and doesn't need treatment! Not happy !
Staff attitude excellent; helpful, friendly and understanding. One of the few Vets willing to do home visits.
I was short 4 tablets from a course prescribed for my dog, regretfully( being housebound) I was unable to collect. I anticipated they would be posted, but to my amazement a veterinary nurse delivered them after work the same day - talk about going the extra mile'!
With advancing age and declining health, it is gratifying to have the care and support of this dedicated veterinary practice.
Amazing vets, I had to make an appointment late hours of Saturday night as my dog had ripped his claw off and was bleeding everywhere 😔 Jeffry got to the practice immediately and assessed the situation straight away we did what we had to do and we were on our way with a follow up for Monday and medication ect. He explained everything that was going on and was putting a frantic dog owner at ease.
I have had other family members use this practice before for emergency appointments and received 5⭐️ treatment also.
Once again thankyou Jeffry for the rapid response and helping a much needed dog in distress. ❤️
Colt is now on the mend resting with his 3 other doggy friends at home.
Amazing vets, I had to make an appointment late hours of Saturday night as my dog had ripped his claw off and was bleeding everywhere 😔 Jeffry got to the practice immediately and assessed the situation straight away we did what we had to do and we were on our way with a follow up for Monday and medication ect. He explained everything that was going on and was putting a frantic dog owner at ease.
I have had other family members use this practice before for emergency appointments and received 5⭐️ treatment also.
Once again thankyou Jeffry for the rapid response and helping a much needed dog in distress. ❤️
Colt is now on the mend resting with his 3 other doggy friends at home.
I have used this vets on several occasions for my Cyprus Rescue Cats & also my pup Border Collie who was in today as an emergency call out.
Today we were greeted by Jeff, he was very kind and considerate towards our Marley who gets very excitable when meeting new people! Jeff was nothing but patient & kind as are all the other members of staff I have met on previous occasions. Everything was explained to me very clearly on what treatment was required after we left the vets and when & how to give each medication.
In previous times we have often met Bryony who again is very kind & considerate when dealing with our animals, shes an absolute credit to the vetinary clinic & is always happy to give out any advice when asked.
Im sad to see the review underneath mine written by someone. I Think it is very unfair to call out the practice and leave a poor review because you couldn't cover the costs of the bill for your pet! If you go to Tescos and you cant afford your shopping, you don't then ask them to pay at a later date so why should this be the case with your pet? The same as if you pay for prescriptions for your own illnesses, you have to pay upfront and this is no different to an animal!
Working within rescue myself, I cannot stress enough just how important it is to have pet insurance for if & when things do occur!
