Aldervale Vets

Aldervale Vets is part of the Rase and Aldervale Vets group (the website describes it as supported by Rase Veterinary Centre) and is set up for both routine appointments and more involved case work, with an onsite laboratory plus orthopaedic and soft-tissue surgery listed. The clinic is RCVS Tier 3 accredited and is also a veterinary nurse training facility.

In the latest reviews available to us, owners most often describe practical, time-sensitive help (for example, being booked in within the hour for an ear infection, and getting pain relief prescribed for a sudden severe limp). Another recurring theme is end-of-life care: multiple reviews mention euthanasia appointments where owners did not feel rushed and felt the team handled the situation gently. One review also describes a refund given for unused medication after a dog was examined for not eating and vomiting.

Services

Services mentioned on the clinic website include

• •Consultations
• •Home visits
• •Diagnostics
• •Onsite laboratory (facility listed on the website)
• •Orthopaedic surgery
• •Soft-tissue surgery
• •Certification
• •VIP Pet Health Club (a named pet health plan on the website)

Care examples specifically mentioned in reviews include

• •Treatment for ear infections
• •Assessment of vomiting/not eating, with medication supplied
• •Assessment of a sudden limp after a dog altercation, with pain relief prescribed
• •Euthanasia (put to sleep), with owners noting they didn’t feel rushed

Emergency/out-of-hours (as stated on the website)

• •The group provides its own emergency out-of-hours cover for its small animal practices; out-of-hours service starts at 22:00 and is provided by Rase Vets.

People

No individual staff names are mentioned in the information provided, but reviews repeatedly highlight

• •Reception team handling urgent requests: one owner says they were booked in within an hour for an ear infection and found the receptionist friendly and attentive to the pet’s condition.
• •Vet communication and manner during difficult appointments: multiple owners describing euthanasia appointments say the vet/team were attentive, gentle and considerate, and that they did not feel rushed.

Reviews

Google rating: 4.6 stars from 173 reviews. “”

• •Fast access for urgent problems, including being seen within an hour for an ear infection, and being fitted in for a sudden severe limp with pain relief prescribed.
• •Clear examples of clinical work, such as a “full check” for a dog that wasn’t eating and was vomiting, followed by medication.
• •End-of-life care mentioned more than once: owners describe euthanasia appointments where staff were gentle and considerate and didn’t rush them.
• •Handling of costs/medication: one owner reports receiving a refund for unused medication; another says they felt the clinic didn’t push unnecessary costs (no specific prices given).