Emergency Vets in Louth

## Summary James Street Veterinary Centre describes itself as an **independent practice** that has been caring for pets for **over 100 years**. The website lists **consultations, diagnostics, dentistry, surgery (including laparoscopic surgery)** and treatment for **exotic animals**, and the site also notes **24/7 digital vet support via a partnership with Vidivet**. Recent reviews add detail on what that looks like in practice: owners mention **fast appointment access (including being seen within about 30 minutes for a dog injury)**, and specific work-ups such as a **parrot being mildly sedated, X-rayed and having blood tests taken within 20 minutes** of arrival. ## Services - **Consultations** (website); multiple reviews mention being able to get appointments quickly, including for pets not previously registered. - **Diagnostics** (website), with examples in reviews including **X-ray and blood tests** for a sick parrot. - **Surgery**, including **laparoscopic surgery** (website). Reviews mention emergency-type procedures such as surgery for **pyometra** in a cat. - **Dentistry** (website). - **Exotic animal care** (website), with reviews specifically describing care for: - **Birds** (parrot/African Grey; sedation, imaging, bloods, antibiotics) - **Poultry** (hens/chickens; diagnosis and treatment for **necrotic enteritis** and **mycoplasma**) - **Emergency/urgent support** - Website: **24/7 digital vet support** via **Vidivet**. - Reviews: one owner references “continued treatment given by the overnight team at **East Lincolnshire Emergency Vets**” alongside James Street’s care (the exact relationship/arrangement isn’t described). ## People - **Dr Chilita Lau (vet)**: praised in one detailed review for **exotic/poultry expertise**, including diagnosing and treating illness in a flock of hens (necrotic enteritis and mycoplasma). - **Molly (vet)**: thanked by name for management of a **diabetic cat**, described as showing patience and professionalism during a serious illness. - **Reception/admin team**: mixed feedback. Some reviews describe reception as responsive (taking calls, timely emails, promised call-backs). Others report problems, including **repeated failure to process an insurance claim** and one complaint that a receptionist **raised her voice at a child**. ## Reviews **4.7 stars from 318 reviews.** The themes below are drawn from the latest written reviews available to us. - **Speed of access and appointment availability**: reports of getting appointments when needed, including being seen within about **30 minutes** for an injury. - **Clear clinical work-ups and explanations**: examples include rapid **sedation + X-ray + bloods** for an unwell parrot, and another owner describing finally getting a diagnosis and having the situation explained sympathetically. - **Support during serious illness and end-of-life decisions**: owners describe compassion around euthanasia decisions and during high-risk conditions (e.g., **pyometra surgery**, severe diabetic crisis). - **Admin/reception experience is inconsistent**: alongside praise for responsiveness, there are complaints about **insurance claim processing** and one account of inappropriate communication at reception.