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James Street Veterinary Centre

#1 Vet in Louth, Lincolnshire

4.7
Independent Clinic

James Street Veterinary Centre – Vets in Louth

Updated January 2026
Independent Clinic

Clinic Overview

James Street Veterinary Centre describes itself as an independent practice that has been caring for pets for over 100 years. The website lists consultations, diagnostics, dentistry, surgery (including laparoscopic surgery) and treatment for exotic animals, and the site also notes 24/7 digital vet support via a partnership with Vidivet. Recent reviews add detail on what that looks like in practice: owners mention fast appointment access (including being seen within about 30 minutes for a dog injury), and specific work-ups such as a parrot being mildly sedated, X-rayed and having blood tests taken within 20 minutes of arrival.

Services

  • Consultations (website); multiple reviews mention being able to get appointments quickly, including for pets not previously registered.
  • Diagnostics (website), with examples in reviews including X-ray and blood tests for a sick parrot.
  • Surgery, including laparoscopic surgery (website). Reviews mention emergency-type procedures such as surgery for pyometra in a cat.
  • Dentistry (website).
  • Exotic animal care (website), with reviews specifically describing care for
  • Birds (parrot/African Grey; sedation, imaging, bloods, antibiotics)
  • Poultry (hens/chickens; diagnosis and treatment for necrotic enteritis and mycoplasma)
  • Emergency/urgent support
  • Website: 24/7 digital vet support via Vidivet.
  • Reviews: one owner references “continued treatment given by the overnight team at East Lincolnshire Emergency Vets” alongside James Street’s care (the exact relationship/arrangement isn’t described).

People

  • Dr Chilita Lau (vet): praised in one detailed review for exotic/poultry expertise, including diagnosing and treating illness in a flock of hens (necrotic enteritis and mycoplasma).
  • Molly (vet): thanked by name for management of a diabetic cat, described as showing patience and professionalism during a serious illness.
  • Reception/admin team: mixed feedback. Some reviews describe reception as responsive (taking calls, timely emails, promised call-backs). Others report problems, including repeated failure to process an insurance claim and one complaint that a receptionist raised her voice at a child.

Reviews

4.7 stars from 318 reviews. The - Speed of access and appointment availability: reports of getting appointments when needed, including being seen within about 30 minutes for an injury.

  • Clear clinical work-ups and explanations: examples include rapid sedation + X-ray + bloods for an unwell parrot, and another owner describing finally getting a diagnosis and having the situation explained sympathetically.
  • Support during serious illness and end-of-life decisions: owners describe compassion around euthanasia decisions and during high-risk conditions (e.g., pyometra surgery, severe diabetic crisis).
  • Admin/reception experience is inconsistent: alongside praise for responsiveness, there are complaints about insurance claim processing and one account of inappropriate communication at reception.

Special Services

Emergency Services
Vet Nurse Training

Location

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