James Street Veterinary Centre

- Recent reviews are largely very positive, with owners often praising the friendliness of the staff, kindness to pets and confidence in the clinical team. - Access is a recurring strength: reviewers describe getting appointments quickly, including as new clients and for urgent problems needing same-day attention. - Clinical care is especially well regarded in more complex cases, with examples including prompt avian work-ups, clear explanations after diagnosis, and compassionate support during end-of-life decisions.

James Street Veterinary Centre in Louth offers routine and urgent veterinary care for common pets as well as exotics, with website-listed services including consultations, diagnostics, surgery, laparoscopic procedures and dentistry. Recent feedback continues to point to strong access for urgent appointments, including from new clients, and particularly positive experiences with bird and poultry care. The clinic also offers 24/7 digital vet support via Vidivet, and one owner mentions overnight treatment through East Lincolnshire Emergency Vets alongside James Street’s care.

Services

•General consultations and urgent appointments: The clinic offers consultations, and recent reviews describe being seen quickly for injuries and other urgent concerns, including appointments for pets not previously registered with the practice.
•Diagnostics: Website-listed diagnostic services are supported by recent examples such as X-rays and blood tests for an unwell African Grey parrot, carried out promptly after arrival.
•Surgery: Surgical care includes laparoscopic surgery. Reviews also mention treatment around serious conditions including pyometra in a cat.
•Dentistry: Dental services are listed on the clinic website.
•Exotic animal care: The practice treats exotic species as well as cats and dogs. Recent and earlier reviews specifically mention care for
•Birds, including parrots, with sedation, imaging, blood tests and antibiotics
•Poultry, including hens/chickens, with diagnosis and treatment for necrotic enteritis and mycoplasma
•Emergency and out-of-hours support: The clinic lists 24/7 digital vet support through Vidivet. One review also refers to continued overnight treatment from East Lincolnshire Emergency Vets.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review sentiment on cost is mixed: one recent reviewer found the practice very expensive, while another explicitly felt the quality of care made it worth paying more.

People

•Dr Chilita Lau (vet): Repeatedly praised for exotic and poultry care, including diagnosing and treating illness in hens and being described as knowledgeable, caring and empathetic.
•Molly (vet): Previously thanked by name for managing a diabetic cat, with praise for patience and professionalism during a serious illness.
•Reception/admin team: Reviews remain mixed. Some owners praise prompt calls, emails and follow-up, while others report problems with insurance claim processing and one reviewer describes inappropriate communication at reception.

Reviews

Google rating: 4.7/5 from 325 reviews.

•Recent reviews are largely very positive, with owners often praising the friendliness of the staff, kindness to pets and confidence in the clinical team.
•Access is a recurring strength: reviewers describe getting appointments quickly, including as new clients and for urgent problems needing same-day attention.
•Clinical care is especially well regarded in more complex cases, with examples including prompt avian work-ups, clear explanations after diagnosis, and compassionate support during end-of-life decisions.
•A smaller number of reviews raise concerns about cost and administration, particularly around insurance paperwork and one complaint about reception conduct.

Reviews for James Street Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 325 we track in total. Recent reviews may not be representative of overall sentiment.

kelly walters

1 month ago

So much better for parking and still the best staff ever wouldn't go anywhere else

Darren Steel

Lynne Cooney

Wonderful staff who go above and beyond.

Dilys Guthrie

2 months ago

Went in as new clients with, for us, an emergency with one of our dogs. We were immediately put at ease, our dog was thoroughly checked out, given what was required and we feel much happier now. First class service!

Andrew

Very expensive, and unless you ask questions yourself, they don't give you advice on caring for your new pet. From my experience with Vets at home, I was given alot of info on caring for previous pets without the need to ask.

Kim Slater

3 months ago

Friendly staff. Always an appointment when you need one. Kind to our pets.

paul nichol

4 months ago

The vets are very good but the admin leaves much to be desired having failed repeatedly to process an insurance claim

Nigel Appleby

Best vets in LIncolnshire - been with them for nearly 50 every time we have lived locally we come back with all our dogs (durung working years often posted in other parts of the country). Superb reception, nursing and vetinary teams during all that time.

Kathryn Matthews

My dog is registered here and yesterday I unfortunately had to take my parrot in as he clearly wasn’t well. We managed to get an appointment with one of the avian vets and he was outstanding. My parrot was slightly sedated and had an X-ray and bloods taken within twenty minutes of us being there. The vet’s expertise and knowledge was just superb. I didn’t get the gentleman’s name but he was one of the best vets I have ever seen. Kind, compassionate and clearly concerned about my African Grey. We are currently waiting for the results but after a cocktail of antibiotics my parrot already seems a lot better already. Fingers crossed for a good outcome. I just wanted to post to let everyone know how wonderful James Street Vets are. We are new to the area and are very, very pleased. Thank you!☺️

Diana Ionita

It took me ages to decide upon a Veterinary practice, when relocating from South Yorkshire to rural Lincolnshire with my three cats and my little flock of hens. In all fairness, there are lots of practices to choose from, many with great Google reviews, so how can one be assured to have made the right choice? Price is often the deciding factor. However, hindsight can be wonderful thing: I’ve learned the hard way that being cheap at the start often leads to paying more down the line. Ultimately, if you truly love your pets, investing in a good vet is just as essential as finding a good paediatrician. I am so glad I went with the James Street Vets in Louth. They’re a good 30-minute drive from where I live, and I don’t have a car, nor a propensity to throw money at taxis. Nevertheless, they are simply worth it. They genuinely are that good. From the Reception team, who always take your call, email you in a timely manner, and ring you back if they’d so promised (no matter how crazy busy their days may be), to the Vets themselves, who amass an abundance of knowledge, skill, experience, and care. I know, I know, this is starting to sound like a paid advert or something. But it truly isn’t. They’ve never even hinted at my leaving a review, nor do they know that I’m writing this one. If my heartfelt gratitude can be ‘targeted’ at someone in particular, that would be Dr Chilita Lau. Her extensive experience with exotic pets has saved my little flock of hens from Necrotic Enteritis this autumn, and I’m now fortunate to have received an accurate diagnosis and proper treatment for Mycoplasma. Most people, who may own more ‘traditional’ pets, will never know the struggle to finding a good Vet experienced with chickens. When urgency hits, and your hen is ill, it’s like the whole world is collapsing around you. I feel so immensely fortunate to have found a caring, empathetic human being in Dr Lau, who has been going above and beyond to help me and my feathered babies. I honestly have no intention of ever swapping to another Vet practice!