Emergency Vets in Stamford

## Summary Burghley Veterinary Centre Ltd describes itself as an **independent** practice (established **1851**) and an **RCVS-accredited** clinic. The website highlights **24-hour hospital care for admitted pets**, with nurses available around the clock, plus **round-the-clock digital vet support via Vidivet**. From the latest reviews available to us, owners most often mention **treatment for dogs including dental work** and **surgery arranged at short notice**. Feedback is mixed: several reviews describe strong clinical care and communication (including **working with owners on a treatment plan that was manageable financially**), while a smaller number report poor experiences around **helpfulness and front-desk interactions**, including an appointment being moved to a different site and a perceived lack of support on arrival. ## Services - **24-hour hospital care for admitted pets**, with **nurses available around the clock** (website). - **Digital vet support via Vidivet** for round-the-clock care (website). - **Emergency/urgent care** is indicated by the practice’s emergency offering (clinic data), and reviews describe **surgery “at very short notice”** for a dog. - **Dental procedures** (reviews mention a pet needing “dental work”). - **Veterinary nurse training facility** (clinic data). ## People - **Michelle** (role not stated): mentioned in a review in the context of an appointment running late. - Team-level feedback (roles not specified): one owner describes the vets and nurses as **thorough in diagnosis and treatment** and says the team **worked with them to make the plan manageable medically and financially**, with strong communication throughout. - Front-desk/reception: one reviewer describes reception staff as **not welcoming** and says there was **no offer of help** when they were juggling their dog at the door. ## Reviews **4.5 stars from 102 reviews.** Themes below are drawn from the latest written reviews available to us. - **Short-notice surgery and positive outcomes:** one owner reports “exceptional service and care” when their dog needed surgery at very short notice. - **Dental care experiences:** one review specifically mentions dental work and says treatment and handling were excellent from start to finish. - **Communication and planning:** one owner highlights clear communication and flexibility, including making a treatment plan workable financially. - **Negative experiences around helpfulness and reception:** a few reviews describe being “not incredibly helpful” or “absolutely awful” (without details), and one describes an appointment being changed to a different site, an unwelcoming reception experience, and delays after being asked to arrive earlier.