Aldervale Vets β Vets in Alford
Clinic Overview
- Positive comments highlight kind, compassionate handling of pets, including a well-reviewed urgent appointment for a hamster and helpful support from reception. - One recent reviewer specifically thanked Charlie on reception for sorting out medication for a cat and staying late to help. - Negative reviews focus on payment policies for expensive procedures, with some owners upset that payment plans were not available and that large sums were expected upfront.
Services
- β’General veterinary care: Routine consultations and treatment are listed on the website, and reviews mention cats being seen for injections, medication, and other ongoing care.
- β’Urgent appointments: Reviews include a case where a bleeding hamster was seen within 15 minutes of the call, assessed, and treated at the same visit.
- β’Diagnostics and laboratory support: The practice website says the clinic has access to diagnostics and an onsite laboratory.
- β’Surgery: Website information includes orthopaedic surgery and soft tissue surgery. Reviews also mention a caesarean section being discussed in an emergency situation.
- β’Additional services: Home visits and certification, including Animal Health Certificates for travel, are listed on the website.
- β’Out-of-hours care: The practice says out-of-hours emergencies are handled by Rase Vets from 22:00.
Pricing
No published pricing information is currently available for this clinic.
People
Charlie, a receptionist mentioned by name in a recent review, is praised for helping arrange important medication for a cat and staying beyond working hours to make sure it was sorted.
Reviews
Aldervale Vets has a 3.4/5 Google rating from 27 reviews. Recent feedback paints a mixed picture.
- β’Positive comments highlight kind, compassionate handling of pets, including a well-reviewed urgent appointment for a hamster and helpful support from reception.
- β’One recent reviewer specifically thanked Charlie on reception for sorting out medication for a cat and staying late to help.
- β’Negative reviews focus on payment policies for expensive procedures, with some owners upset that payment plans were not available and that large sums were expected upfront.
- β’Other criticism includes rude or abrupt phone manner, long waits, and one complaint about the condition of a consultation room.
