Farm Vets in Gainsborough

Gordon K A Lochrie Clinic, located in Gainsborough, has a mixed reputation based on available reviews and ratings. With a Google Maps rating of 3.6 stars from 129 reviews, the clinic's performance appears to be average. However, a deeper look into specific customer reviews highlights a recurring issue with the clinic's receptionist, who is reportedly the vet's wife. The written reviews consistently describe her as rude and condescending, which significantly impacts the clinic's overall perception. This negative feedback about the receptionist appears in all five detailed reviews, suggesting a pattern of dissatisfaction among clients. On the other hand, the vet, Gordon, is often praised for his professional skills and genuine care for animals. Several reviewers emphasize that Gordon is an excellent vet and commend his ability to provide quality care to pets. Despite this, the negative interactions with the receptionist overshadow these positive aspects, leading to a lower overall satisfaction rating. There is no specific pricing information available from the clinic's website or reviews, so potential clients may want to contact the clinic directly to inquire about costs. Overall, while the veterinary skills at Gordon K A Lochrie Clinic are appreciated, the customer service experience, particularly with the receptionist, is a significant concern that may deter potential clients.

Gordon K A Lochrie is a veterinary clinic located in Gainsborough, England, that has garnered mixed reviews from its clients. The clinic's overall rating stands at 3 stars from 12 reviews, indicating a varied customer experience. A significant point of contention among reviewers is the service provided by the receptionist, who is reportedly the vet's wife. Several clients, including Vicki Wright and Carolyn Smith, have described their interactions with the receptionist as rude and condescending, with one incident allegedly being severe enough to warrant a police report. Despite the negative feedback about the receptionist, the clinic has received praise for its veterinary services. Notably, some clients like Lisa Bellenger and Peter Dolan have expressed satisfaction with the care provided by Gordon Lochrie himself. They highlight his ability to handle animals with care and ease, which has been particularly reassuring for nervous pet owners. This suggests that while the front-desk experience may be problematic, the veterinary care itself is well-regarded by some clients. Currently, there is no transparent pricing information available, and the clinic's limited operating hours might also influence customer convenience. The overall feedback suggests that while the veterinary skills are appreciated by some, the clinic could benefit from addressing the concerns raised about its customer service to improve its reputation and client satisfaction.